t Agathin Mozhi, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

• Products must be returned within 7 days of receiving the order.
• The product must be unused, in its original packaging, and in the same condition as you received it.
• Certain items like perishable goods (e.g., seeds, plant cuttings, herbs) are not eligible for returns unless damaged or defective.

Return Process

1. Contact us at support@agathinmozhi.com with your order details and reason for the return.
2. We will review your request and provide instructions for returning the product.
3. Once we receive and inspect the product, we will notify you of the approval or rejection of your refund.

Refund Process

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective product).

Exchanges

• We only replace items if they are defective or damaged. For exchanges, please contact us at support@agathinmozhi.com.

Non-Returnable Items

• Perishable products (e.g., dried herbs, plant cuttings)
• Products on sale